Refund policy
Refund Policy
Belmior Bags — Return & Exchange Policy
1. Our Commitment
At Belmior Bags, we are dedicated to crafting premium leather handbags and delivering a refined shopping experience. If something isn't right with your order, we want to make it right.
2. How to Request a Return or Exchange
To start a return or exchange, contact us at within the applicable timeframe below. Please include:
- Your order number
- Clear photos of the product
- A description of the issue
- A photo of the original packaging
- A photo of the shipping label
3. General Conditions
Items must be unused, in their original condition, with all original packaging, dust bags, tags, and protective materials included. Any signs of wear, use, or damage occurring after delivery will void return eligibility.
4. Accepted Reasons for Return or Exchange
4.1 Change of Mind: Requests must be made within 30 calendar days of delivery. Once approved, we will provide return instructions (a prepaid return label is issued where available).
4.2 Manufacturing Defects: Requests must be made within 30 calendar days of delivery, with clear photo or video evidence of the defect. Damage caused by misuse, improper handling, water exposure, or normal wear and tear is not covered.
4.3 Damaged on Arrival: Please refuse the delivery, or report the damage within 30 days of delivery, along with supporting photos.
4.4 Incorrect Item Received: Requests must be made within 30 calendar days of delivery.
5. Inspection and Resolution
Returned items are inspected within 30 calendar days of arrival. We may approve the request, decline it, or ask for additional evidence before making a decision.
6. Customer Responsibility
Customers are responsible for choosing the correct model, color, and specifications at checkout. Returns are accepted within 30 days for unused items in original packaging, subject to the conditions above.
7. Refund Options
- Store Credit: Issued for the full approved amount, valid for future purchases on belmiorbags.com.
- Original Payment Method: Refunds are processed within 30 days of approval, depending on your bank or card provider.
- Bank Transfer: Where applicable, processed within up to 10 business days.
8. Chargebacks and Disputes
If a chargeback is filed after a confirmed delivery, Belmior Bags reserves the right to request the return of the product before resolving the dispute, and will use all available evidence (tracking, delivery confirmation, correspondence) to respond.
9. Exceptional Cases
Issues involving lost shipments or out-of-stock replacement items are typically resolved within 5 business days of confirmation.
10. Contact
Questions about returns, exchanges, or refunds can be sent to .